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FAQ
Looking for quick answers? Find the most asked questions about Ulamart right here.
What kind of products do you sell?
We offer a wide range of organic, natural, and traditional products including rice, millets,pulses, A2 ghee, flours, health mixes, oils, spices, and eco-friendly kitchenwares & kids toys.
What are Ulamart’s specialties?
Ulamart Specialties are 33 Unique Rice Varieties, Traditional Rice Flours & Diabetic Friendly Traditional Rice Porridge Mixes. Our top sellers like the 53-ingredient Health Mix, Black Urad Dal Health Mix, Rakthasali Puttu Mix, and other homemade products are freshly prepared in small batches to retain their natural taste and aroma.
Are all your products organic and chemical-free?
Yes, our products are sourced and made using natural, traditional methods without harmful chemicals or additives.
How can I place an order?
You can place your order easily through our website by adding items to your cart and checking out securely. You can also send a whatsapp message or call our customer care number to place your order.
Do you deliver across India?
Yes, we deliver to all states across India. Delivery time may vary depending on your location.
How long will it take for my order to reach me?
Orders are usually shipped within 1-2 business days and delivered within 3 - 7 working days depending on your location.
What payment methods do you accept?
We accept all major payment options including UPI, net banking and debit/credit cards.
Is Cash on Delivery (COD) available?
At the moment, we do not provide Cash on Delivery. Since our products are freshly prepared and carefully packed, we only accept prepaid orders to ensure smooth processing and timely delivery. We offer secure and easy online payment options for your convenience.
Can I track my order?
Yes, once your order is shipped, you will receive tracking details via WhatsApp/email to follow your package. You can also reach our customer support for further assistance.
What if I receive a damaged or wrong product?
In case of any issue, please contact our customer support within 48 hours of delivery. We’ll be happy to help resolve it.
Do you offer returns or refunds?
Due to the nature of our food and personal care products, returns are not accepted. However, we ensure replacements/refunds in case of genuine issues.
Do you have offers or discounts?
Yes, we run seasonal offers and provide discount codes for special occasions. Keep an eye on our website and WhatsApp updates.
How can I contact customer support?
We have a dedicated customer service support team for you. You can reach us through WhatsApp or Call @ +91 63838 59091 or email us to support@ulamart.com. Our team is always ready to assist you.
Do you have wholesale or bulk purchase options?
Yes, we offer bulk purchase for certain products. Feel Free to contact us directly for more details via WhatsApp or Call @ +91 63838 59091 or email us to support@ulamart.com.
Do you have a physical store?
Yes, apart from our website, you can also visit our store in Pondicherry to explore our products directly. The store address is displayed in our contact us page & also at the footer of our website.